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Frequently Asked Questions
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“Because answers exist only to questions...”
Mungara Tarou Krishnamurti
How do I create a KidzToPros account and log in to the parent dashboard on your website?
Do I need to remember a username and password to log in or sign up on the website?
I am trying to set up my KidzToPros account, but I am not receiving the text verification code. Now what?
How many discount codes can I apply while booking a camp or program for my child?
Do you offer a sibling discount?
How do I request a scholarship/financial assistance for my child to participate in KidzToPros’ programs?
I want to sign up my child for camp but I don’t see any camps available in my area. How can my child participate?
If I register my child for a half-day combination summer camp, will they get to experience all the same subject content that full-day campers do?
Is it possible for me to pay for my child’s camp in installments?
What happens if I change my mobile phone number?
What happens if there’s inclement weather (rain/snow/sleet/tornado) or another emergency?
What is the cancellation policy for your after-school program?
What equipment/gear does my child need to bring to participate in KidzToPros’ activities?
What clothes, shoes and supplies do you require for the sports programs?
What is the age cutoff for kids to participate?
Where can I view the schedule for upcoming courses?
Do parents receive notification when their child arrives at their designated program?
What is your check-out procedure?
What if I run late to pick up my child after the session is over?
How do I provide instructor feedback?
How do I communicate my child’s medical conditions with KidzToPros?
What is KidzToPros’ auto-renewal policy?
Is this program run by the school district, the city or local vendors?
My child attended a camp or program, and I need the information on that class to file my taxes. How can I get it?
What do I do if I forgot to enter a discount code or if the discount code is not working?
How do I enroll for On-campus summer camp and is there a registration deadline?
Can I sign up for On-campus summer camp(s) on a daily basis?
Are all On-site summer camps co-ed?
Is there a limit to the number of children allowed in On-campus camps?
What is the kid-staff ratio at your camps?
How can I make sure my child is grouped together with his/her friends?
Is it ok if somebody else picks up my son/daughter at the end of camp?
Will KidzToPros be providing snacks, lunch, water and/or sunscreen?
What is your policy if a camper, staff member and/or a family member has been diagnosed with COVID-19?
What is KidzToPros Refund Policy for On-campus Summer Camp?
Do I need to provide any additional information prior to the start of On-campus Summer Camp?
What is KidzToPros Live?
How many students are in each program?
When are online programs offered?
What online courses are offered?
How do online courses work?
What Zoom setting does KidzToPros implement to ensure children's safety?
How does KidzToPros’ online education benefit my child?
What are the ground rules for online discussion?
If I sign up and my child cannot make the course, will I receive a refund?