Question 1

How do I create a KidzToPros account and log in to the parent dashboard on your website?

Accepted Answer

You can create an account, or sign in to your existing profile, by entering your mobile phone number. We built our website using the same global, reliable infrastructure Twitter uses – it verifies your identity through an SMS message on your phone. Simply enter your phone number when prompted and you’ll receive a text message with a code on your phone. You’ll then be prompted to enter that code so you can log in.

Question 2

Do I need to remember a username and password to log in or sign up on the website?

Accepted Answer

No. Each time you log in, we provide you a new secure code on your mobile phone. Use that code to log in to your account.

Question 3

I am trying to set up my KidzToPros account, but I am not receiving the text verification code. Now what?

Accepted Answer

Please reach out to customer support at contact@Brains-and-Motion.com with the following information:
- Device you are using: laptop/computer or mobile phone
- If mobile phone, please specify Android or iPhone and the name of your carrier or network provider
- School name where you want to register your child and program/camp name

Question 4

How many discount codes can I apply while booking a camp or program for my child?

Accepted Answer

You can apply only one discount code when registering your child for a KidzToPros camp or program.

Question 5

Do you offer a sibling discount?

Accepted Answer

Yes! KidzToPros offers a 5 percent sibling discount.

Question 6

How do I request a scholarship/financial assistance for my child to participate in KidzToPros’ programs?

Accepted Answer

You may request financial assistance by completing this form. You will be notified within 14 business days if you qualify for assistance.

Question 7

I want to sign up my child for camp but I don’t see any camps available in my area. How can my child participate?

Accepted Answer

Though our camps aren’t nationwide – yet – we are growing fast! Please fill out this form to let us know you’re interested in seeing KidzToPros come to your area. Meanwhile, don’t miss our wide variety of online programs and camps! Click here to check out all our amazing online offerings.

Question 8

If I register my child for a half-day combination summer camp, will they get to experience all the same subject content that full-day campers do?

Accepted Answer

Yes! Children in half-day camps get to enjoy all the same subject content as full-dayers, with activities rotating every other day of the camp session.

Question 9

Is it possible for me to pay for my child’s camp in installments?

Accepted Answer

Yes, it is! We understand you may need to spread your payments out, so we’ve given you the ability to select the monthly installment option when you book your child’s spot on our website. You’ll find the installment amount as an option under the total cost of the camp (when available).

Question 10

What happens if I change my mobile phone number?

Accepted Answer

If you don’t have access to your original phone number, or if you change it, email our support team at contact@Brains-and-Motion.com and we’ll update your account with your new phone number.

Question 11

What happens if there’s inclement weather (rain/snow/sleet/tornado) or another emergency?

Accepted Answer

If this happens, our team will notify you of an alternate location(s) within the school where your kid’s class will take place safely. In rare cases of cancellation due to true inclement weather, we will notify you at least 24 hours in advance, when we are able. Furthermore, if KidzToPros cancels a class session within the program, your child will have the opportunity to make up that session. No more than two classes will be made up for each program.

Question 12

What is the cancellation policy for your after-school program?

Accepted Answer

- If you cancel:
- Registrations canceled at least 30 days prior to the start of the after-school program will receive a 100 percent refund, credited back to the payment method on file.
- Registrations canceled 14 to 30 days prior to the start of the program will receive 100 percent credit to their KidzToPros Wallet.
- No refunds or credits will be issued for cancellations within 14 days or less before the start of the after-school program.
- If KidzToPros cancels:
- Registration for all after-school programs must meet the minimum requirement of 10 students one week prior to the scheduled first session. If the minimum enrollment of 10 students has not been met at this time, the program may be canceled, at KidzToPros’ sole discretion.
- Parents will be notified five days prior to the start of their after-school program if the enrollment minimum has not been met. If another program is available, parents may choose to transfer their child to another program at that time, or their registration fee may be refunded.

Question 13

What equipment/gear does my child need to bring to participate in KidzToPros’ activities?

Accepted Answer

Great question: None! For every KidzToPros activity, our instructors provide all necessary equipment and gear. Kids do not need to bring anything additional. This includes laptops, robotic sets, art supplies and sports equipment.

Question 14

What clothes, shoes and supplies do you require for the sports programs?

Accepted Answer

Kids must wear comfortable athletic clothing and shoes to play sports. For safety reasons, we do not permit open toe footwear/crocs/sandals. In addition, please send a full water bottle with your child daily so they stay hydrated during the entire session.

Question 15

What is the age cutoff for kids to participate?

Accepted Answer

KidzToPros provides programs for kids 4 to 14. We list ages and grades for every program on our website. Please refer to that registration information to determine the age cutoff for the program of your choice.

Question 16

Where can I view the schedule for upcoming courses?

Accepted Answer

You’ll find schedules on the website under each program’s offerings. Schools also provide paper and/or digital flyers via students’ weekly folders, by email and/or in digital bulletins.

Question 17

Do parents receive notification when their child arrives at their designated program?

Accepted Answer

Our instructors take attendance within 10 minutes of the start time of every program session. They mark students near and ready at this time as “present,” and parents receive an email confirmation stating that their child has been checked in. For those who are not present at that time, we notify parents by email that their child did not show up.Important Note: Please verify the email on your profile, as this is the email address we will use to communicate with you.
If your child is present at the program but does not get checked in, please call us immediately at 877.202.1556. We will contact the instructor and school office to let them know.
In case of network connectivity issues where instructors do not have internet availability, electronic notification becomes impossible. Please understand teachers are doing their best, and reach out to our customer support team with any questions.

Question 18

What is your check-out procedure?

Accepted Answer

At the end of each session, instructors go through their roster and check students out one by one. This sends an email to parents/guardians indicating that their child has been picked up. Teachers release students ONLY to the parent(s)/guardian(s) on file, or to their emergency contact.If the parent/s or guardian/s on file, or their emergency contact, cannot pick up their student, a parent-written notice should be sent to KTP prior to the program start. Please reach out to our customer support team at contact@Brains-and-Motion.com with any questions.

Question 19

What if I run late to pick up my child after the session is over?

Accepted Answer

If you run late, your child will be safe. Instructors leave no children alone for any reason. They will wait with your student until an authorized caretaker picks them up. However, we do charge a $5 per minute fee for late pick-ups (non-negotiable), beginning five minutes after the session ends.

Question 20

How do I provide instructor feedback?

Accepted Answer

With each check-out email, you may rate your child’s instructor. We take instructor ratings seriously and encourage you to provide feedback at every opportunity. Our teachers benefit from hearing about a job well done – or one that requires change.

Question 21

How do I communicate my child’s medical conditions with KidzToPros?

Accepted Answer

During the registration process, you can – and should – note any relevant medical information pertaining to your child which might affect their participation in KidzToPros’ programs. However, please note that our instructors and coaches are not medical professionals. In most cases, they are permitted to perform only basic first aid. In emergencies, they must contact the school office, parents, and/or call 911. Each child’s safety and well being is our utmost priority, so instructors will always take prompt action to care for your child.

Question 22

What is KidzToPros’ auto-renewal policy?

Accepted Answer

Parents opt-in for auto-enrollment when registering for a program that utilizes this feature. Currently, these consist of only programs with monthly sessions, including AM and PM Enrichment.If registration occurs 15 or more days before the first class date of the next monthly session, we process the auto-enrollment payment 14 days before the first class date, at 9 AM (parent’s local time).
If registration occurs 14 days or less before the first class date of the next monthly session, we process the auto-enrollment payment two days after the purchase date, at 9 AM (parent’s local time).
When auto-enrollment payment succeeds, you will receive email notification. If auto-enrollment payment fails, you will receive email notification to change the card number on the parent dashboard. You must make payment prior to your child attending the next program session.
You may opt-out from auto-enrollment by the 5th of each month for the following monthly session. Please send an email tocontact@Brains-and-Motion.com for assistance.

Question 23

Is this program run by the school district, the city or local vendors?

Accepted Answer

No. KidzToPros runs its own programs, in cooperation with public and private schools and local school districts.

Question 24

My child attended a camp or program, and I need the information on that class to file my taxes. How can I get it?

Accepted Answer

KidzToPros’ Tax Identification Number (TIN) is 82-0619451. You will also find this number on any receipt you receive registering for a KidzToPros program. If you need additional assistance, please email contact@Brains-and-Motion.com.

Question 25

What do I do if I forgot to enter a discount code or if the discount code is not working?

Accepted Answer

Please reach out to customer support at contact@Brains-and-Motion.com with the following information:
- The discount code you were trying to use
- School name
- Program/camp name or description of program

Question 26

How do I enroll for On-campus summer camp and is there a registration deadline?

Accepted Answer

Select an on-site summer camp location from the list of schools noted here. The system will guide you through the options and registration process for on-site summer camps, according to your child’s age. As long as there is space remaining, you may enroll up 18 hours prior to the start of camp.

Question 27

Can I sign up for On-campus summer camp(s) on a daily basis?

Accepted Answer

Unfortunately, we can only accept registrations for the full week of camp. No drop-ins or daily registrations can be accepted.

Question 28

Are all On-site summer camps co-ed?

Accepted Answer

Yes, all camps are co-ed.

Question 29

Is there a limit to the number of children allowed in On-campus camps?

Accepted Answer

KidzToPros organizes each camp program into groups of 12 kids or less campers to ensure the safest and healthiest environment possible. Due to social distancing guidelines, camps will be limited in the number of cohorts that can be supported.
To ensure that your child is able to attend the camp of their choice, please don’t wait to register! We expect to have waiting lists.

Question 30

What is the kid-staff ratio at your camps?

Accepted Answer

Each camp location will have one coach/instructor for each cohort (12 campers or less). All coaches and instructors are experienced professionals with 5+ years of coaching and/or teaching experience. They are background checked, certified and COVID-19 tested.
Each camp location will also have a Camp Director who is responsible for ensuring all programs are run smoothly and all campers are healthy and safe.

Question 31

How can I make sure my child is grouped together with his/her friends?

Accepted Answer

You may request that your child is grouped with his/her friends prior to the start of camp. Once camp begins, we can not move kids between groups.

Question 32

Is it ok if somebody else picks up my son/daughter at the end of camp?

Accepted Answer

We strongly encourage campers to be picked up by a family member or legal guardian. If you plan on having another member of the family pick up your child, you must inform both our camp staff and your child ahead of time. We will only release kids to those adults who are noted in our system and whom your child recognizes.

Question 33

Will KidzToPros be providing snacks, lunch, water and/or sunscreen?

Accepted Answer

In order to protect kids from any cross-contamination of food, we ask that all campers bring the following food and drinks with them each day to camp:- Bottled Water
- Morning and afternoon snacks
- Lunch
Please make sure to apply sunscreen to your child prior to arriving at camp. We recommend that you send a bottle of sunscreen with your child so they can re-apply as needed during the day.

Question 34

What is your policy if a camper, staff member and/or a family member has been diagnosed with COVID-19?

Accepted Answer

If a camper or staff member has been diagnosed with COVID-19, the individual may return to summer camp until the following criteria are met:- The individual must be symptom-free for at least 3 days (72 hours) prior to attending or returning to camp. This includes having no fever and a significant improvement in symptoms (e.g., no cough, normal breathing, reduced muscle pain, etc.)
- At least 14 days have passed since symptoms first appeared
If a camper or staff member has symptoms that could be COVID-19 and has not been evaluated by a medical professional or tested for COVID-19, the individual is assumed to have COVID-19, and may not return to camp until the above criteria is met.

Question 35

What is KidzToPros Refund Policy for On-campus Summer Camp?

Accepted Answer

KidzToPros provides a Stress-Free Cancellation Policy:- Registrations cancelled at least 30 days prior to the start of camp will receive 100% refund, credited back to your payment method on file.
- Registrations cancelled between 14 and 30 days prior to the start of camp will receive 100% credit to their KidzToPros Wallet only.
- No refunds or credits will be provided for cancellations within 14 days of the start of camp.

Question 36

Do I need to provide any additional information prior to the start of On-campus Summer Camp?

Accepted Answer

All parents will be required to sign a COVID-19 Liability Release.

Question 37

What is KidzToPros Live?

Accepted Answer

KidzToPros Live is a series of online enrichment programs that are taught in real-time to groups of no more than 10 students. Programs in STEM, Sports & Arts are designed to supplement students’ education, at an affordable price

To attend, children will need a desktop or laptop computer, a solid wi-fi connection and a cozy chair or a couch!

Programs run Monday thru Friday beginning at 9:30 am and run from 3 to 5 hours a day (dependent on student’s grade). Programs are offered specific to each time zone in the U.S.

Question 38

How many students are in each program?

Accepted Answer

Each program is taught LIVE by a dedicated instructor to groups of 5 to 10 students, depending on the specific course. The small group size provides a fun and supportive environment where students can easily follow along with the instructor, ask questions and interact with other students in the group.

Question 39

When are online programs offered?

Accepted Answer

All programs are offered in real-time, Monday thru Friday beginning at 9:30 a.m. and lasting between 3 and 5 hours. Programs are offered specific to each time zone within the U.S. (i.e. we offer programs that start at 9:30 am in each time zone)

Question 40

What online courses are offered?

Accepted Answer

Activities for each online program are determined by grade level. We offer Combination courses that include STEM, Arts and sports activities for kids in grades K thru 5. These programs run between 2 and 4 hours each day. The variety of activities will improve your child’s critical thinking skills, spark their creativity, and get them moving!

We also offer single-subject Immersion Courses for kids in grades 2 thru 8. These online courses last between 1 and 5 hours per day (dependent on subject) and provide concentrated learning in a specific technology or art subject.

GRADES K & 1
Combination Course: LEGO Masters Jr. + Hip-Hop Jr.
Combination Course: Art Skills Jr. + Hip-Hop Jr.
Combination Course: Active Kids Jr. + LEGO Masters Jr.
Immersion Course: Hip-Hop Dance Jr.

GRADES 2 & 3
Combination Course: Scratch Coding + Art Skills + Hip-Hop
Combination Course: Scratch Coding + Origami Masters + Martial Arts/Yoga
Combination Course: LEGO Masters + Art Skills 2 + Active Kids
Combination Course: Chess + Art Skills + Active Kids
Immersion Course: Scratch Coding (Art)
Immersion Course: Scratch Coding (Storytelling)
Immersion Course: Art Skills 1 (Architecture)
Immersion Course: Art Skills 2 (Anime)
Immersion Course: LEGO Masters
Immersion Course: Chess
Immersion Course: Hip-Hop Dance
Immersion Course: Origami Masters

GRADES 4 & 5
Combination Course: Game Design + Graphic Design + Martial Arts & Yoga
Combination Course: Game Design + Art Skills + Hip-Hop
Combination Course: Circuits Online! + Origami Masters + Active Kids
Combination Course: Chess + Art Skills + Active Kids
Immersion Course: Coding Game Design (Sports)
Immersion Course: Coding Game Design (Adventures)
Immersion Course: Art Skills 1 (Architecture)
Immersion Course: Art Skills 2 (Anime)
Immersion Course: Graphic Design
Immersion Course: Chess
Immersion Course: Origami Masters
Immersion Course: Esports: Fortnite for Beginners

GRADES 6 thru 8
Combination Course: Python Coding Bootcamp + Machine Learning Bootcamp
Combination Course: Python Coding Bootcamp + Python Game Design
Combination Course: Python Coding Bootcamp + Python Game Design + Machine Learning
Combination Course: Game Design in Java + Minecraft Modding in Java
Combination Course: Game Design in Java - Levels 1 & 2
Combination Course: Web Design 1 + 2
Combination Course: Web Design + Graphic Design
Immersion Course: Python Coding Bootcamp
Immersion Course: Intro to Machine Learning Bootcamp
Immersion Course: Game Design in Java - Level 1
Immersion Course: Game Design in Java - Level 2
Immersion Course: Web Design 1
Immersion Course: Web Design 2
Immersion Course: Graphic Design
Immersion Course: Esports: Advanced Fortnite

Question 41

How do online courses work?

Accepted Answer

Students participate in a virtual classroom with professional instructors and no more than 5 to 10 students (dependent on the course). Instructors and students can share their screens and co-annotate for a more interactive meeting. Everyone can interact via microphone or chat.

KidzToPros has selected ZOOM as our video conferencing software. It’s simple to install and easy to use. At least one day prior to the start of the course, we ask all parents to visit https://zoom.us/download to download and install “Zoom Client for Meetings” on your laptop or desktop computer.

Prior to the first day of each course, we will send parents a unique ZOOM link that they’ll use every day to join the virtual classroom for their child’s program.

Question 42

What Zoom setting does KidzToPros implement to ensure children's safety?

Accepted Answer

At KidzToPros, ensuring children’s safety is a top priority, whether we are teaching those students in person or online.

KidzToPros Zoom account is managed internally by KidzToPros full-time staff only. Our staff creates a Zoom virtual classroom for each KidzToPros live online course. A unique Zoom link for each course is sent to participating parents via email only. Zoom links are never posted on our website, social media channels or any other public forum.

The Waiting Room feature is enabled for all courses in Zoom. This means the instructor will need to approve each participant entering the virtual classroom.

For your reference, each Zoom virtual classroom is created with the following settings:Host ControlKidzToPros instructorsHost videoOnParticipants videoOn (Note, this can be changed by the participant)Only authenticated users can join meetingOnMute all participants on entryOnAutosaving ChatOffFile transfersOffScreen SharingOn only by hostAnnotationsOffWhiteboardOffRemote controlOffAllow removed participants to rejoinOffAllow participants to rename themselvesOffVirtual backgroundOnWaiting roomOnAdvanced Sharing OptionsOnly Host Can ShareChat - Participants can chat withHost Only (can set this to All Participants for less than 20 participants)ParticipantsMute Participants on EntryParticipantsUncheck Allow Participants to Unmute Themselves (if less than 20 participants, can let participants unmute themselves)Click on a videoHide Non-Video Participants

Question 43

How does KidzToPros’ online education benefit my child?

Accepted Answer

- Top-Tier Instructors: We hire elite, professional instructors who are passionate about helping kids advance their academic knowledge, develop their creativity, improve their social skills, and stay physically active in a fun, learning environment! All of our instructors are background-checked, kid-friendly, and committed to providing your child a safe and inspiring experience!
- Real-Time Instruction and Feedback: We hold all courses in real time, and classes are taught by experienced instructors who provide expert guidance, interaction and feedback.
- Small Group Sizes: We limit the number of students in each course to ensure a fun, supportive and personalized environment. Students can easily follow along with the instructor, ask questions and interact with other students in the group.
- Multiple Channels of Communication: Students can ask questions via microphone, group chat, or a private conversation with their instructor
- Interaction with Other Students: Just because kids are working from the comfort of their own home doesn’t mean their interaction should be limited with their friends and fellow classmates. KidzToPros Live Online Courses allow students to interact with each other, share ideas, collaborate and have fun!

Question 44

What are the ground rules for online discussion?

Accepted Answer

To encourage participation from all students in our online courses and make sure that all students are getting the maximum value from their online enrichment experience, KidzToPros has put in place "Ground Rules for Online Discussions".

Instructors will review the following guidelines with all students at the start of their respective courses.

- Be Present and On Time: One of the key benefits of online learning with a small group is the participation and interaction of all students. We understand that situations arise that may cause a child to miss a day. In this case, we request that parents contact KidzToPros in advance of the course start time to understand what their child will be missing and any work that will need to be completed prior to the next session.

We ask that all children connect to their ZOOM virtual classroom no less than 10 minutes prior to the start of their course each day. This will allow parents to address any technical issue, allow the instructor to check everyone in at the same time, and ensure all students stay at the same pace in the day’s session.

- Participate: A shared online learning experience provides the maximum benefit when all students participate and share their ideas and feedback. KidzToPros instructors strongly encourage all students to contribute to the conversations.

- Help Others: We strive to create an open learning environment where students interact with and support each other. We recognize that some students may have more experience in a given topic than their peers. We encourage those students to share their knowledge and provide help to bring other students up to speed.

- Respect Each Other: KidzToPros virtual classrooms are a safe space for children, regardless of their race, gender, age, sexual orientation, religion, disability and socioeconomic status. Derogatory comments, jokes and offensive language that marginalize anyone is not acceptable. Should a child become disrespectful to their instructor or other participants in the course, we will take immediate action to protect the mental and emotional well-being of all children. We will contact all relevant parents to discuss the child’s behavior and determine appropriate action.

- Don’t Hesitate to Provide Feedback: Our goal is to create an online learning experience that is educational, engaging and entertaining. Feedback is an essential component to making sure we succeed in our goal. We encourage students (and their parents) to share their experience with their instructor and with the team at KidzToPros.

Question 45

If I sign up and my child cannot make the course, will I receive a refund?

Accepted Answer

KidzToPros’ live online courses are non-refundable. However, if you decide to cancel your child’s registration, we will credit the purchase price for the cancelled session to your KidzToPros account. You may then apply that credit toward any KidzToPros offering in the same year.

If you wish to transfer your registration to another KidzToPros online course, camp or after-school program using course credit, simply contact us via email at contact@Brains-and-Motion.com so we may assist you. Should KidzToPros deem it necessary to cancel a course to protect the health and safety of its students and staff (or due to other unforeseen circumstances), the same policy applies.

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